Troubleshooting Tips

Tech trouble happens! Be prepared with these tips to view course content on Aveda Florida Education with ease!

  • Make sure you have an account and are logged into Aveda PurePro.

  • Try a different device.

  • Try a different browser (Chrome, Edge, Firefox).

  • Adjust your internet connection.

  • Try an Incognito/Private Window (this will rule out an issue with browser extensions).

  • Clear the cache on your browser and restart it.

👋 Have a quick question?

Hit up our FAQs below or email us at [email protected]

  • How do I enroll in a class?

    Sign up for free or sign in to an existing student account. Browse the All Courses page, and choose the first awesome course you see, and select Register Now. Repeat for the second awesome course you see, and the third, and so on.

  • Do I need an Aveda PurePro account to register for and attend Live Courses?

    Yes, you will need to have an active Aveda PurePro account and be logged in to register for Live Courses. Visit for more info. On-Demand Courses do not require an Aveda PurePro account.

  • Can I only access Aveda Florida Education from a computer?

    You can access your account or courses from any device, anywhere! Just remember your login and password.

  • I'm a salon owner, and I want to register my team for a course. How do I do that?

    Each enrollment must be purchased through the team member's account. This makes it easy for students to track their progress, receive reminders, collect their certifications, and stay on track to reach their individual goals! 💪

  • If I miss a Live Course, will I be able to access the content later?

    Besides the On-Demand that are available any time, Live Courses are best attended LIVE! These courses are designed to be intimate, interactive experiences, and our educators thrive on the engagement of students like YOU! For that reason, we do not offer course recordings for live courses. If you are not able to attend a course, keep an eye out — it will probably offered again!

  • How do I access an On-Demand Course?

    Click the call to action button and follow the prompts to view on-demand courses. You will need to have created and/or signed in to your account to view all your courses.

  • I'm no longer able to attend a course and/or I need a refund. What do I do?

    Live courses are hosted by Aveda PurePro therefore you will need to reach out directly to make any changes to your registration to 800-283-3244 or chat on .