5C Consultation class provides Hair Service providers a SIMPLE format to provide EVERY GUEST with a thorough and consistent consultation.
The 5Cs are:
CONTROL- about their ability to CREATE, MAINTAIN & RESTYLE their hair
COMMITMENT… Using the “Solutions Formula” to confirm with the guests – services appointment details, pricing, prebooking schedule, home care products & before beginning their services
The participant will learn how to include the guest in the consultation, to customize the service, products, treatments, and home care to a Luxury Service level. While increasing their SPST, RPCT, Rebooking, and Retention benchmarks.